Memory Foam Nap Pillow – Orthopedic Neck and Head Support for Travel, Office, and Desk Rest

All items available on Delicate Leather are exclusively made-to-order. This means that upon placing your order, we meticulously craft each item individually to ensure the highest quality standards.

While a portion of our products is produced in-house at our state-of-the-art facilities in the United States, we also collaborate with global suppliers to offer our customers a diverse range of merchandise. Our partnerships are exclusively with vendors who adhere to our stringent quality control guidelines and standards. This commitment to quality is reflected in the delivery timelines detailed below.

Shipping is facilitated through reputable carriers such as USPS, 4PX, DHL, EMS, and Local Post. 

Orders are promptly processed upon the acceptance of payment.

Estimated Time of Arrival:

Order processing occurs during business days, which align with Eastern Standard Time, from Monday through Friday, excluding holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To gauge the expected arrival time of your order, please refer to the following time frames, which encompass our most popular products:

Production Time (business days):

Shipping Time (business days):

Please take note of the following:

• Once your order is ready for shipment, a tracking link will be sent to your email for real-time tracking.
• If your order requires personalization or modifications, the design time may vary depending on the complexity of the request.

ORDER TRACKING:

Upon shipment, you will receive email notifications and can access real-time tracking by logging into our website. Some orders may be dispatched in multiple parcels, resulting in multiple emails and tracking numbers.

Kindly allow 5-7 days for the carrier to scan your package into their system. If there is no tracking information available initially, it means the carrier has not yet processed your parcel. If your order surpasses the estimated arrival date, please contact us via Support@delicate-leather.com, and we will assist you promptly.

INCORRECT ADDRESS:

It is crucial to provide accurate shipping information during checkout, as:

• Inaccurate or incomplete information may necessitate contact from our end to update delivery details, causing potential delays.
• We cannot assume responsibility for orders delivered to incorrect addresses or returned to the sender. Such orders are returned to our shipping partners' warehouses and managed by them. Please verify your provided shipping address before reaching out to our customer support.
• For orders returned due to incorrect addresses, a re-shipping fee is required for order resending.
• If you contact the carrier to forward or redirect your parcel after it has left our warehouse, we cannot be held responsible for any loss, theft, or damage.

Customer satisfaction is our utmost priority, and we are committed to addressing any concerns promptly. Thank you for considering Macorner.co, and please do not hesitate to contact us via support@delicate-leather.com if you have any inquiries or require assistance.